First fill the contact form and make the service request. Then a rep will reply with a service offer or services recommendation . Let us now if you like to proceed!!! If you proceed …we will send you the secured service confirmation form , once this is filled and complete we will send you the vouchers for the services …Note no extra cost for flight delays if on the same date. The airport representative will be at the airport exit gate with a company board with your name on it to show you the way to you vehicle and driver.